Privacy Policy sky77 – Your Personal Data Protection

Welcome to sky77's Privacy Policy. This document is designed to clearly and transparently explain how sky77 ("we", "Platform", "sky77") handles the personal data of all users who register or use our services at sky77.ml. We understand that your trust is the most valuable asset we have, and we take this responsibility seriously.

This Privacy Policy applies to all Sky77 platform users without exception, including those who simply browse the website, registered users, active members, and former members whose data remains stored in our systems. It also covers all your interactions with our platform — whether through the website, mobile app, or any official Sky77 communication channels.

We adopt comprehensive privacy principles guided by Malaysia's Personal Data Protection Act 2010 (PDPA). This means every process of data collection, use, disclosure, and storage is carried out responsibly, with a clear purpose and only to the extent necessary for that purpose. We do not collect excessive data and do not retain data longer than required.

Sky77 only collects personal data that is strictly necessary to provide a safe, efficient and responsible service. Below are the categories of data we collect, along with examples and justification for their collection:

We do not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless specifically required for legal compliance purposes and with your explicit consent. Data belonging to individuals under 18 years of age is not knowingly collected — should we discover such data in our system, it will be deleted immediately.

Every piece of personal data we collect is used solely for the purposes specified and communicated. sky77 does not use your data for any other purpose without first obtaining your consent. Below are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your user account, including the login process, password resets, and profile updates.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
• Identity Verification (KYC): Conducting the necessary identity verification checks to comply with anti-money laundering (AML) regulations and to verify users' age eligibility.
• Customer Support: Providing technical assistance, answering enquiries, and resolving complaints submitted by users.
• Platform Security: Detecting and preventing fraud, unauthorised access, account misuse, and other suspicious activities that could harm users or the platform.
• Service Improvement: Analysing usage patterns in aggregate to improve platform features, technical performance, and the overall user experience.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only to users who have given consent to receive such communications.
• Legal Compliance: Fulfilling legal obligations, complying with court orders, or responding to requests from legitimate authorities under Malaysian law.

Sky77 does not sell, rent or transfer your personal data to third parties for marketing purposes. However, there are certain circumstances where your data needs to be shared with specific parties to enable us to deliver our services fully. Every instance of data sharing is conducted on a minimum-necessity basis and with appropriate safeguards in place.

• Service Providers: Third-party companies that assist us in operating the platform, including technology infrastructure providers, payment service providers (FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost) and security solution providers. All these providers are bound by strict confidentiality agreements.
• Game Providers: Game developers who provide content to the sky77 platform may receive the minimum data necessary to ensure the games function correctly.
• Regulatory Authority: We will disclose the necessary data if required by Malaysian law, a court order, or a directive from a legitimate authority.
• Anti-Fraud Partner: In cases where it is necessary to prevent or investigate fraud, money laundering, or other illegal activities, data may be shared with the relevant authorities.

The security of your personal data is an absolute priority for sky77. We continuously invest in security infrastructure and update our security protocols in line with the latest cybersecurity threats. Below are the key security measures we employ:

• 256-bit SSL Encryption: All data transmitted between your device and sky77's servers is encrypted using 256-bit TLS/SSL technology, making it virtually impossible for unauthorized parties to intercept.
• Strict Access Control: Only staff who require access to specific data to perform their duties are granted permission. All access is logged and actively monitored.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent third parties to identify and address any system vulnerabilities.
• 24/7 Monitoring: Our real-time monitoring system operates around the clock to detect any suspicious activity or unauthorized access attempts.
• Two-Factor Authentication (2FA): The 2FA feature is available for all user accounts to add an extra layer of security.

Data Retention Period: sky77 retains your personal data only for as long as necessary for the stated purposes or as required by law. Active account data is retained throughout the membership period. Following account closure, data related to financial transactions and compliance records is retained for a minimum of 7 years in accordance with Malaysian legal requirements. Other data not required for legal purposes will be deleted within 90 days of account closure.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have various rights regarding your personal data held by Sky77. We are committed to facilitating the exercise of these rights and will process every valid request within 21 business days.

Sky77 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure smooth platform functionality and understand aggregate usage patterns. Cookies are small data files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login sessions, security verification, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information on how users interact with our platform, enabling us to identify and improve areas that need enhancement.
• Functional Cookies: Storing your preferences such as language settings and display options to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall traffic patterns and platform usage for service improvement purposes.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the Sky77 platform. For more information on managing cookies, refer to your browser's help documentation.

If you have any questions, concerns or complaints regarding how sky77 handles your personal data, or wish to submit a data rights request, please do not hesitate to contact us. Our team is ready to assist you and committed to providing a complete response within the stipulated timeframe.

You may also lodge a complaint directly with the Malaysian Personal Data Protection Department if you believe that Sky77 has not handled your data in accordance with the PDPA 2010.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or new platform features. Any updates will be displayed on this page with a clear effective date. We encourage you to review this Privacy Policy periodically. Your continued use of the Sky77 platform after any updates constitutes acceptance of the revised terms.